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Welcome to Pueblo Water Payment Portal


Please note that you may need to allow pop up windows while on the site in order to make payments or view your bills.

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Planning a move or service change? Easily submit a new service request and set notification preferences for your account.

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Get 24/7 Online Access Anywhere, Anytime

Access information and services instantly—anytime and anywhere. From viewing bills and consumptions, changing account notifications, planning a move to submitting service requests.

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Log in information for returning customer portal account holders

If you are a returning customer portal account holder, your User ID and Password will both be your email address associated with your original account. You will be prompted to re-set your password upon signing in.

If you're attempting to make a payment on our automated telephone system, please note that your account number must include any leading zeros. The portion before the dash must be six digits (012345) and the portion after the dash must be six digits (012346).
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Pueblo Water Replacing Lead Service Lines

The Board of Water Works’ (Pueblo Water) “Get the Lead Out” program is a proactive approach to pending Federal regulatory and legislative action to reduce the potential of lead in drinking water that may be due to lead service lines. The program creates a partnership between property owners and Pueblo Water to help eliminate lead service lines in the community, and Pueblo Water will soon begin replacing older residential water service lines made of lead at no charge to the property owner. A service line is the pipe connecting each residence to the water main located in the street or alley. It is believed that lead service lines in Pueblo’s service area comprise a very small percentage of the 40,000-plus customer connections in the system.

“There is no measureable amount of lead in the treated water as it leaves our water treatment plant,” says Don Colalancia, Division Manager of Treating, Pumping and Water Quality for Pueblo Water. “The water mains that distribute the water throughout Pueblo do not contain lead, so the only way water may contain lead in a person’s residence is if it is exposed to lead that is in that home’s service line or plumbing.” (Use of lead in plumbing fixtures was banned by an amendment to the Federal Safe Drinking Water Act in 1986.).

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Easy-to-Use Self Service Portal

Billing & Payment Management

View bill and payment history and current service charges, request payment arrangements.

Start, Stop, Transfer Service

Planning a move or service change? Request your service start, stop, or transfer online.

Detailed Usage Charts

View detailed usage or summary charts for a selected service on an account or compare your consumption with multiple accounts.

Account Management

Easily manage passwords, update user settings and account profiles.

Notification Preferences

Set notification preferences for your account. Receive eBills and eNotices, or receive printed bills and notices for one or more accounts.

Service Communication

Contact your utility, report an outage, submit a service request and view service notifications.

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